"We think we can easily see into the hearts of others based on the flimsiest of clues. We jump at the chance to judge strangers. We would never do that to ourselves, of course. We are nuanced and complex and enigmatic. But the stranger is easy. If I can convince you of one thing in this book, let it be this: Strangers are not easy."
"We have a default to truth: our operating assumption is that the people we are dealing with are honest."
"Default to truth becomes an issue when we are forced to choose between two alternatives, one of which is likely and the other of which is impossible to imagine."
"You believe someone not because you have no doubts about them. Belief is not the absence of doubt. You believe someone because you don’t have enough doubts about them."
"When we confront a stranger, we have to substitute an idea—a stereotype—for direct experience. And that stereotype is wrong all too often."