Process Mapping and ManagementProcess Mapping and Management
Title rated 0 out of 5 stars, based on 0 ratings(0 ratings)
eBook, 2011
Current format, eBook, 2011, 1st ed, No Longer Available.eBook, 2011
Current format, eBook, 2011, 1st ed, No Longer Available. Offered in 0 more formatsAs the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide. This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part--mapping--the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part--improvement--provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called "leaning," and its purpose is to remove waste from an existing process. The second perspective is "cleaning," during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is "greening," which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process. The final third of the book--error-proofing and metrics--presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts, and illustrates a method for proposing changes to executives in a "case for change." Overall, the book provides a blueprint of how to develop a discipline for process management that applies to any type of work.
Title availability
About
Contributors
Subject and genre
Details
Publication
- [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2011.
Opinion
More from the community
Community lists featuring this title
There are no community lists featuring this title
Community contributions
Community quotations are the opinions of contributing users. These quotations do not represent the opinions of Nelson Public Library.
There are no quotations from this title
Community quotations are the opinions of contributing users. These quotations do not represent the opinions of Nelson Public Library.
There are no quotations from this title
From the community