Blackwell North Amer This guide offers practical advice for turning strong feelings into a positive force for building a more vigorous organization and enhancing your own job satisfaction. It's packed with examples, exercises, and tools for training that will help you improve individual and team performance; reduce interpersonal conflict and barriers to cooperation; integrate feelings and facts when making business decisions; develop managerial skills of facilitation, communication, and leadership; and motivate employees to take more responsibility. Emotional needs always express themselves one way or another, even in a business environment, says the author. Understanding the "Eight Principles of Emotions" described here will give you unique insights into why people behave the way they do. Armed with this valuable knowledge, you'll learn to deal with typical workplace issues and situations.