Tough Calls

Tough Calls

Selling Strategies to Win Over your Most Difficult Customers

eBook - 1997
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Baker & Taylor
Gathers practical advice and closing strategies specifically tailored to twenty categories of abrasive, indecisive, incompetent, or difficult customers, and discusses the pitfalls of doing business with each type

Publisher: New York : American Management Association, 1997
ISBN: 9780585032740
Characteristics: 1 online resource (viii, 214 pages) : illustrations


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